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WDSuite Servicing Overview

Written by Erin O'Brien
Updated over a week ago

WDSuite Servicing provides our clients with fast & easy access to their loan information.
​(In November 2025, Client Navigator was rebranded as WDSuite Servicing)
​suite.walkerdunlop.com/servicing

What is WDSuite Servicing?
Today, WDSuite Servicing provides loan servicing capabilities that empower users to:

  • View billing and payment information for their W&D loan(s)

  • Submit quarterly financial statements and insurance documents

  • Opt-in to automated email notifications regarding billing statements, upcoming maturities, insurance policy expirations, and more

Simple

Convenient

Comprehensive

  • Self-Service registration & password reset

  • Easy to Connect a Loan

  • In-house customer support

  • Modern design & infrastructure

  • Clients can upload their financial statements securely online

  • Clients can opt-in to automated email notifications about their bill

  • Contains information on transactions, escrow balances, tax information

  • Exclusive to W&D Clients

  • Continuously improved with new features

Borrowers Access to WDSuite Servicing

  • When a loan is onboarded by Servicing, the borrower receives a welcome letter that includes instructions on how to access WDSuite Servicing.

  • New borrowers are informed how to sign up for an account and access their loan(s).

  • Existing borrowers are given instructions on how to add the loan to their accounts.

  • Borrowers are given their Loan Administrator contact (for loan related questions) as well as the technical support contact, wdsuiteservicing@walkerdunlop.com. Additionally, clients will soon be able to access live chat in WDSuite Servicing.

Client Facing Resources are available in our WDSuite Servicing Help Center.

Additionally, we've attached PDF's below that you can download and share with your clients.

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